Step 5: Check your Wi-Fi router’s connection speed If speeds from the modem look good, we’re likely looking at Wi-Fi issues.
Be sure to note that you’ve already tested a direct modem connection, so the support rep doesn’t try to blame your Wi-Fi router. If speeds are slower, and you’re paying for faster service, contact your internet provider and complain. The results should be close to your provider’s advertised speeds, and should at least hit 15 Mbps for smooth streaming. Do a Google search for “speed test,” then hit the blue “Run Speed Test” button. Now, restart the modem and wait until your computer can connect to the internet. I suggest running each speed test a few times to look for the most consistent results: To see if your streaming device is having connection problems, run a speed test on it by following the instructions below for whatever device you’re using. Step 4: Check your streaming device’s connection speed You might just need to choose an alternative service if the issues persist.
Otherwise, contact the offending streaming service to complain, and note that you’ve used other services without incident. Netflix and YouTube are generally dependable, so if those look crisp and play smoothly, move on to the next step. Step 3: Try a different streaming serviceīefore you start running connection tests, try streaming from a different video source to see if the issues persist. Otherwise, contact your internet service provider to upgrade, or reconsider whether cord-cutting is right for you. If you have sufficient internet service, proceed to the next step.
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With two TVs streaming simultaneously, for instance, your internet service should ideally provide download speeds of at least 30 Mbps.
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Streaming video can be challenging without fast internet service, so as a rule of thumb, I recommend paying for download speeds of at least 15 Mbps for each TV that you plan to use at the same time. You can also try uninstalling and reinstalling the offending app for good measure. Restart your modem, router, and streaming device, and see if the problems go away. “ Have you tried turning it off and on again?” Yes, that age-old advice applies to cord-cutting as well. Consider this your ultimate step-by-step guide to dealing with buffering and other streaming-video issues: Step 1: Restart everything
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Instead of trying solutions willy-nilly, it’s best to walk through a series of specific steps to isolate the source of the problem. With streaming video, you must account for internet speed, Wi-Fi connectivity, the capabilities of your streaming device, and your individual streaming services, which have their own unique set of reliability issues.Īll of this makes troubleshooting more complicated if you run into problems such as buffering or poor video quality. With cable or satellite TV, a technician hooks up one of their company’s set-top boxes, which in turn connects to your TV, and it generally just works. Although cutting the cable TV cord can save you money, it also involves more potential points of failure.
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